Shipping and Returns
General Shipping Information
Paintings and other items may take 5-7 business days to be packaged and ready to shipped. Some items like stickers are kept on hand in the studio and will ship sooner if ordered separately. T-shirts and totes are currently fulfilled by Printful. Most books are made-to-order or pre-order and will take 2-4 weeks to be shipped.
Shipping prices are based on size and weight of the painting.
Shipping is not currently priced for shipping outside of the contiguous United States. To purchase a painting to be shipped outside of the contiguous United States email liz@lizkellyzook for estimated shipping costs before trying to place an order.
Pre-order items are not currently in stock. Pre-order is placing an order for an item in advance (3-6 weeks in advance usually.)
Payment will be processed at the time of purchase. Items will be shipped as soon as they are stocked.
Due to high shipping demand over the holiday season all orders placed from the following dates may experience a delay of up to ten days in shipping times.
December 20th, 2019-January 2nd, 2020
Where We Ship
CONTIGUOUS UNITED STATES
Shipping Confirmation Emails
Liz will send you a shipping confirmation email when your order is shipped that will include the tracking number.
General Return Information
Paintings cannot be returned or exchanged.
Please note: Liz Kelly Zook cannot accept responsibility for paintings that are damaged or lost in transit.
Our return policy applies to all pre-order purchases.