Shipping and Returns

Shipping

​General Shipping Information

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Paintings and other items may take 5-7 business days to be packaged and ready to shipped. Some items like stickers are kept on hand in the studio and will ship sooner if ordered separately. T-shirts and totes are currently fulfilled by Printful. Most books are made-to-order or pre-order and will take 2-4 weeks to be shipped.

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Shipping prices are based on size and weight of the painting. 

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Shipping is not currently priced for shipping outside of the contiguous United States. To purchase a painting to be shipped outside of the contiguous United States email liz@lizkellyzook for estimated shipping costs before trying to place an order.

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Pre-Order Items

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Pre-order items are not currently in stock. Pre-order is placing an order for an item in advance (3-6 weeks in advance usually.) 
Payment will be processed at the time of purchase. Items will be shipped as soon as they are stocked.

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Holiday Shipping

Due to high shipping demand over the holiday season all orders placed from the following dates may experience a delay of up to ten days in shipping times. 

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December 20th, 2019-January 2nd, 2020

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Where We Ship

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CONTIGUOUS UNITED STATES

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Shipping Confirmation Emails

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Liz will send you a shipping confirmation email when your order is shipped that will include the tracking number. 

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Returns

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General Return Information

Paintings cannot be returned or exchanged. 

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Please note: Liz Kelly Zook cannot accept responsibility for paintings that are damaged or lost in transit.

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Pre-Order Items

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Our return policy applies to all pre-order purchases.